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Customer Service

Delivery Policy

Our standard UK charge of £5.00 covers packing and postage. All delivery charges will be shown at checkout, before and after confirmation of your order. (NB All prices include VAT at current ruling rate.)

Standard delivery is by courier, within five working days of your order, with delivery between 9am and 5.30pm. If any products you've requested aren't in stock, we'll email you to let you know.

We deliver to all postal areas in the UK, including England, Wales, Scotland and Northern Ireland. Delivery to addresses on islands or in remote areas of the UK mainland may take a little longer than our usual delivery times. If we believe that the delivery address you've given may not be not secure (for example, if it's a communal postal address or PO Box), we may contact you to make alternative arrangements. Customers outside the UK please contact Customer Service at info@fragiledesign.com with details of the products you'd like to order, so that we can send you a shipping quotation.

 

Returns

We want you to be delighted with any product you buy from us, we try to picture and describe our products as acturately as possible but if you are not completely satisfied, please email info@fragiledesign.com to let us know within 14 days of receipt of goods. We can then arrange to refund its purchase price (nb the refund will not include the original cost of postage & packing) once the goods have been successfully returned to us. This is in addition to your statutory rights.

As we can't be held responsible for items that are lost or damaged in the post, it's a good idea to use a delivery method such as Royal Mail Special Delivery, which insures and tracks your parcel. (Please don't use Royal Mail Recorded Delivery for valuable items, as the maximum compensation they offer for non-delivery / damage is £34.) If your item is valued £100 plus, please contact customer service at info@fragiledesign.com or telephone 0121 224 7378. All returns should be sent to:

Fragile Design
No 3 Devonshire House
The Custard Factory
Digbeth, Birmingham
B9 4AA, UK

Once we have received and checked the returned item, we will initiate the refund.

 

Terms & Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Fragile Designs relationship with you in relation to this website. If there's any part of these terms and conditions that you disagree with, please don't use our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites. We have no responsibility for the content of the linked websites. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Confirmity of goods

We take every care to ensure that both the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Authentics Trading Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Fragile Design. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Fragile Design takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright notice

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only. You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.


You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.